BMW of Southampton
BMW of Southampton in Water Mill works on address 35 Montauk Highway, NY 11976, opening hours can be found on the website bmwofsouthampton.com. All jobs are presented by the HR Department, to clarify special conditions by phone number +1 631-204-2541. Read reviews on the website related to the main events in Water Mill: Establishment and car dealer.
Contacts
Address:
35 Montauk Highway, Water Mill, NY 11976
How to get there
Categories:
Establishment Car dealer
BMW of Southampton opening hours
Monday | 09:00am — 06:00pm |
Tuesday | 09:00am — 06:00pm |
Wednesday | 09:00am — 06:00pm |
Thursday | 09:00am — 06:00pm |
Friday | 09:00am — 07:00pm |
Saturday | 09:00am — 06:00pm |
Jobs in BMW of Southampton - careers, conditions
Reviews about BMW of Southampton
- Heather Stewart★ ☆ ☆ ☆ ☆Good afternoon,
I called on 12/30/14 to schedule an appointment for my vehicle at your Southampton BMW Service Location because it started, however it would not shift into gear. I had my 2008 328xi towed to your dealership on 1/2/15. That day I spoke with the service representative, Nick, he stated you were too busy and would not have a chance to look at it for a while. He explained that the mechanic would run a diagnostic and it would cost about $180.00. I did not hear back from Nick until 1/13/15 when he reported to me, "It looks like you're going to need a new automatic transmission." Nick was understanding when I said I would need to consider my next move and get back to him within a day or so. He responded that he would explore some alternatives to the repair and get back to me if he didn't hear from me first. On 1/17/15, I called and left a message for Nick asking him to return my call. I explained that I would be coming to the dealership on 1/18/15 to look at your pre-owned inventory and review paper work on my vehicle. He returned my call the following day and we confirmed that I would be there around 1pm. During that conversation, I was concerned by some of Nick's comments.
I asked him if any other codes registered on the diagnostic report. He responded, “We were only looking at the transmission and the gears don’t shift… The car can’t be moved… To look for other problems would cost more money in labor.”
When I arrived at the service center at 1:30pm on 1/19/15 Nick did not have any of my paper and the key fob was in the other building. After waiting 15 minutes, he came to the door of the service office to hand me the paper work. The paper work only stated the vehicle needed a transmission and a bill for the diagnostic. He didn’t sit down with me to go over anything. When I asked him for a copy of the diagnostic report he stated, “I would have to get it from the mechanic and they aren’t here today.” I explained that if I was investing $7700 into a vehicle I wanted to make sure there are no other issues and would like to see what codes registered. I asked him to provide me with a copy. We agreed that he would furnish that report on 1/20/15. Then, he handed me the key so I could get my belongings and stated the vehicle was on the other said of the building. I walked around for 10 minutes in 30 degree temperatures looking for my vehicle until I asked a mechanic working in the shop to help me.
It is now 1/21/15 and after calling today I have still not received the diagnostic or a phone call from Nick. I have never experienced such poor customer service at a BMW Service Center. My vehicle has been at your dealership for nearly 3 weeks. Your service representative, Nick, could not produce clear answer for me regarding the diagnostic report; Furthermore, he is still has been unable to produce a report. In fact, it makes me question whether or not a diagnostic was actually run. Lastly, he didn’t have the courtesy to even walk me to my vehicle or point it out in the lot. When I returned to the office to give him the key, he was nowhere to be found so I left the key with another gentleman.
In the past, I have had confidence when taking my vehicle to a BMW Service Center. This experience at your Service Center in Southampton has made me question the credibility and integrity of the location. I would like clear answer and the report so that I can move forward and make an informed decision.
Sincerely,
Heather Stewart
Photos
- Address: 35 Montauk Highway, NY 11976
- View opening hours
- Phone number +1 631-204-2541
- Main work: Establishment Car dealer
- The website bmwofsouthampton.com
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